HR Handbook Q And A Chatbot
Employees ask plain English questions against your handbook and get cited, grounded answers.
Possibilities
Where this could go
Answer Questions Within Slack And Teams
Connect the chatbot to your existing communication platforms so employees can ask policy questions where they already work.
- Connects directly to Slack workspaces
- Integrates with Microsoft Teams channels
- Responds in private direct messages
- Maintains context within conversation threads
Cite Specific Handbook Sections And Pages
The system links directly to the source document so employees can verify the policy text for themselves.
- Generates links to specific PDF pages
- Quotes exact text from the handbook
- Prevents hallucinated policy answers
- Updates citations when handbooks change
Manage Your Source Documents Securely
Upload your latest PDF or Word documents to a secure portal to keep the chatbot answers current and accurate.
- Accepts PDF and Word document uploads
- Syncs with Google Drive folders
- Syncs with Microsoft SharePoint directories
- Restricts access to authorized documents
Questions
Things people ask
How does the chatbot know the answers?
We use a technique called Retrieval Augmented Generation. The system searches your uploaded handbook for relevant text and passes that exact text to a language model to formulate the final answer.
Can it answer questions about employee specific benefits?
The bot only knows what is written in the general handbook documents you provide. It does not connect to individual payroll or HR systems like Gusto or Workday to look up personal data.
What happens if we update our handbook?
You upload the new version of the document to the administrative dashboard. The system indexes the new file and immediately begins using it as the source of truth for all future questions.
Where do employees interact with the bot?
We typically deploy the bot directly into Slack or Microsoft Teams. Employees can send a direct message to the bot or tag it in a designated HR channel to get their questions answered.
Will the bot make up new company policies?
The system is strictly prompted to only use the provided document text. If a question covers a topic not found in your handbook, the bot will state that it cannot find the answer and suggest contacting HR.
What file types can we use for the knowledge base?
The system accepts standard document formats like PDF and Microsoft Word. We can also connect the knowledge base to internal wiki tools like Notion or Confluence.
How do we know what employees are asking?
The administrative dashboard includes a log of anonymized questions asked by the team. This helps HR administrators identify confusing policies or gaps in the current handbook.
