Billing failure alerts
Failed charges, dunning cycles and payment method expirations fire to the right owner the same day.
Possibilities
Where this could go
Instant Failed Payment Notifications
Connect Stripe or Chargebee to your internal communication tools so you know immediately when a customer payment fails.
- Monitor Stripe webhooks
- Route alerts to Slack channels
- Assign account managers automatically
- Log failures in your CRM
Automated Dunning Cycle Management
Track customers through the entire dunning process to ensure outreach happens exactly when scheduled.
- Sync dunning status to HubSpot
- Trigger automated email sequences
- Pause account access automatically
- Notify support teams of status changes
Proactive Card Expiration Alerts
Identify expiring credit cards before the renewal date and prompt customers to update their billing details.
- Scan payment gateways for expiring cards
- Send preemptive update requests
- Track successful card updates
- Escalate ignored requests to sales
Questions
Things people ask
Which billing platforms do you integrate with?
We connect with major payment gateways like Stripe, Chargebee, Recurly, and Braintree. If you use a custom billing system, we can build custom webhook listeners to capture your payment events.
How do alerts reach the right account owner?
We map the customer ID from the billing event to your CRM data in Salesforce or HubSpot. The system then routes a direct message or task assignment to the specific account manager.
Can we customize the dunning schedule?
Yes. We configure the alert logic to match your specific retry schedule and grace periods. You control exactly when internal teams are notified and when automated actions occur.
Will this system automatically email our customers?
We can configure the system to trigger emails through your existing marketing automation platform. Alternatively, we can route the alert to a human for personalized outreach.
What happens if a customer updates their card?
The system listens for successful payment method updates from your gateway. It then automatically clears the expiration warning and resolves any open billing tasks in your CRM.
How do you handle false positives or temporary bank errors?
We categorize the decline codes provided by your payment processor. Hard declines trigger immediate alerts, while soft declines can be held until the automatic retry process completes.
Can we pause software access for unpaid accounts?
We can connect the dunning workflow to your application database or identity provider. When a dunning cycle ends without payment, the system automatically revokes user access.
