In-app AI help that reads your docs
Users ask questions in the app. The AI answers from your actual product docs. Unanswered questions flow to support.
Possibilities
Where this could go
Connect AI To Your Existing Documentation
The system ingests your current knowledge base and uses it as the single source of truth to answer user questions.
- Connects to Zendesk or Help Scout
- Syncs documentation updates automatically
- Uses retrieval-augmented generation
- Prevents AI hallucinations
Route Complex Questions To Human Support
When the AI cannot find an answer in your documentation, it automatically creates a ticket for your support team.
- Detects missing information instantly
- Creates tickets in Intercom or Jira
- Includes full chat history for context
- Keeps users informed of next steps
Deploy Help Directly Inside Your Application
Users get immediate answers without leaving your product interface or navigating to a separate help center.
- Opens as a native chat widget
- Matches your brand colors and fonts
- Maintains user session context
- Reduces context switching for users
Questions
Things people ask
How does the AI know what to say?
We use a process called retrieval-augmented generation. The system searches your existing documentation for relevant paragraphs and uses only that text to formulate its response.
What happens if the documentation is wrong?
The AI relies entirely on the text you provide. If your documentation contains outdated information, the AI will repeat it. You must keep your knowledge base current.
Can the AI make up answers?
We configure the system with strict instructions to only use the provided documentation. If the search step finds no relevant text, the AI states that it does not know the answer.
How do human agents get involved?
When the AI cannot answer a question, the widget prompts the user to submit a support ticket. This ticket goes straight to your existing help desk software along with the chat transcript.
Which help desk platforms do you support?
We integrate with major platforms like Intercom, Zendesk, Help Scout, and Jira Service Management to ingest documentation and route escalated tickets.
How often does the AI read the documentation?
The system syncs with your knowledge base on a scheduled basis. We can configure webhooks to update the AI search index immediately when you publish a new article.
Does this replace our support team?
No. This tool handles routine questions that are already covered in your documentation. Your support team can then focus on complex technical issues and unique customer requests.
