POS-connected loyalty in a text thread
Ties to the ticket at the POS so every visit counts automatically. Rewards appear in the guest text thread, not a separate app.
Possibilities
Where this could go
Automatic Point of Sale Tracking
The system links directly to your point of sale so every transaction automatically updates the guest loyalty profile.
- Integrates with Square and Toast
- Connects directly to the transaction ticket
- Eliminates manual point entry
- Tracks spend and visit frequency automatically
Loyalty Rewards via Text Message
Guests receive their point balances and reward notifications directly in their native text messaging app.
- Requires no separate app download
- Delivers updates through standard SMS
- Keeps rewards visible in the message thread
- Reduces friction for guest participation
Frictionless Reward Redemption Process
Customers apply their earned rewards directly from the text thread back to their open ticket at the register.
- Generates unique redemption codes
- Syncs active rewards to the checkout screen
- Prevents duplicate reward usage
- Simplifies the checkout experience for staff
Questions
Things people ask
Which point of sale systems integrate with this loyalty setup?
We connect with major modern systems like Square, Toast, Clover, and Lightspeed. The integration links the transaction data directly to the customer phone number.
Do customers need to download a separate loyalty app?
No app download is required. The entire loyalty experience happens inside the native SMS text messaging app on the smartphone of the guest.
How does the system know when a customer makes a purchase?
When the customer enters their phone number at the payment terminal for a receipt or loyalty check, the point of sale sends the transaction details to the text system.
Can customers check their point balance via text?
Yes. Customers can reply to the text thread with a keyword like points or status to receive an automated reply showing their current balance and progress toward the next reward.
How do guests redeem a reward at the register?
The text thread provides a unique code or barcode. The cashier scans this code or enters it into the point of sale to apply the discount directly to the active ticket.
What text messaging platforms handle the communication?
We build these workflows using robust communication APIs like Twilio or by integrating with marketing platforms like Klaviyo and Attentive.
Is it possible to send targeted promotions through this same text thread?
Yes. Since the loyalty program establishes an active SMS connection, you can use the same thread to send announcements, event invitations, or special offers based on their purchase history.
