TVD Industries
Industrial Machinery Manufacturer
Replaced a manual quoting process, disconnected service operations, and a dealer network held together by email threads. An equipment configurator that generates instant branded proposals, a service and maintenance portal that tracks every installed machine, and a dealer management platform that routes leads, manages inventory visibility, and onboarded 23 dealers in 60 days. Quote time dropped from 3 days to 4 minutes. .3M in equipment quoted in the first quarter.
min
Quote Time
Down from 3 days
$
M
Quoted Equipment
First quarter after launch
%
Order Accuracy
Up from 84%
/5
Customer Satisfaction
Up from 3.2/5
Dealers Onboarded
In 60 days
%
Lead Increase
From website configurator
The Challenge
Three Days for a Quote. No Visibility into Installed Equipment. A Dealer Network Running on Email.
TVD Industries manufactures industrial vacuum systems, dust collectors, material handling equipment, and conveyor systems for construction, mining, manufacturing, and municipal applications. Their product line spans portable units rated at 5HP with 500 CFM airflow all the way up to 100HP stationary systems pulling 6,000+ CFM with static pressures exceeding 25 inches of water gauge. Every machine is configurable: motor horsepower, CFM rating, filtration type (HEPA, cartridge, baghouse), voltage (208V, 480V, or 575V three-phase), mounting method (skid-mounted, trailer-mounted, or stationary installation), hopper capacity (ranging from 2 cubic yards to 20 cubic yards), discharge method (rotary airlock valve, pneumatic discharge, or bottom dump gate), and dozens of accessories from remote controls to explosion-proof ATEX-rated motors to cold weather packages with engine block heaters and hydraulic fluid warmers.
The quoting process was manual from start to finish. A prospect would call TVD sales team or fill out a contact form and describe what they needed. A sales engineer would then spend anywhere from 45 minutes to several hours building a quote. They would look up the base machine price in a spreadsheet that was updated quarterly (and frequently out of date), calculate accessory pricing from a separate PDF price list, check with the production team on lead times (which varied from 4 weeks for stock configurations to 16 weeks for custom builds), and then assemble a proposal in Microsoft Word using a template that had not been updated in three years. The average time from initial inquiry to delivered quote was three business days. For complex configurations requiring engineering review, it stretched to five or six days. TVD competitors were quoting in hours. Every day of delay was an opportunity for the prospect to find another vendor.
Service and maintenance was a black hole. TVD had no centralized record of installed equipment. When a customer called with a problem on a 75HP stationary vacuum system installed four years ago, the service team had to dig through filing cabinets for the original sales order to determine the machine serial number, configuration, and warranty status. Maintenance history lived in individual technician notebooks. Parts orders were placed by phone, and inventory was tracked in a spreadsheet that the warehouse manager updated when he remembered to. Customers had no way to check warranty status, view maintenance history, or order replacement parts without calling TVD directly and waiting for someone to find the information. The dealer network was worse. TVD managed 40+ dealers across the country, and all communication happened through email and phone calls. Dealers had no real-time visibility into what was in stock, what was in production, or what the current lead times were. They would call TVD, get put on hold, and eventually get a verbal answer that they would write on a sticky note. Lead routing did not exist; web leads sat in a shared inbox until someone decided to forward them to the right dealer, which sometimes took 48 hours. Co-op advertising funds went mostly unused because dealers did not know how much they had or how to submit claims.
The cost was not just inefficiency. It was lost deals. A three-day quote turnaround in an industry where competitors responded in hours meant TVD was the second or third quote on the prospect desk. Equipment downtime without a service portal meant customers called competitors for parts because it was faster than waiting for TVD to find the right filter bag in their filing system. A dealer network without inventory visibility meant dealers sold competitors equipment when TVD could not give them a straight answer on availability. The disconnected systems were not just slowing TVD down. They were actively pushing revenue to other manufacturers.
Equipment Configurator and Instant Quote Builder
A public-facing tool on TVD’s website that lets prospects configure industrial vacuum systems, dust collectors, material handlers, and conveyor systems down to the motor horsepower, filtration type, voltage, and mounting method. Real-time pricing updates as options change. One click generates a branded PDF proposal with full specifications, pricing, lead times, and terms. Mobile-ready so field reps can configure equipment on-site with customers standing next to the machine they need to replace.
Service and Maintenance Portal
A dual-interface system that gives TVD customers a self-service portal for their installed equipment and gives TVD internal team a full-featured dispatch and service management dashboard. Customers see their machines, schedule service, order parts, and track warranty claims. TVD team sees every ticket, every technician, every part in inventory, and every dollar of service revenue.
Dealer Portal and Performance Dashboard
A comprehensive dealer management platform covering onboarding, inventory visibility, order placement, lead distribution, co-op advertising fund management, marketing assets, and performance analytics. Everything a national dealer network needs to sell, support, and grow, in one place. 23 dealers onboarded in the first 60 days. Order accuracy jumped to 99%. Lead response time dropped from 48 hours to 2 hours.
Capabilities
What we Delivered
Equipment Configurator
Interactive spec builder with real-time pricing. Prospects select motor horsepower, CFM rating, filtration type, voltage, mounting method, and accessories. The price updates with every selection. No phone call needed to get a number.
Instant Proposals
Branded PDF quotes generated in seconds. Full specifications, pricing breakdown, estimated freight, lead times, and warranty terms in one document. Unique proposal numbers link back to the CRM for sales follow-up.
Service Scheduling
Customers book service calls directly through the portal. Select the machine, describe the issue, attach photos, and choose a preferred date. The dispatch board assigns technicians automatically based on territory, skill match, and schedule availability.
Parts Ordering
Filter bags, gaskets, bearings, impellers, drive belts, seals. Customers order replacement parts tied to their specific machine configuration. The catalog shows only parts that fit their equipment. Inventory synced with the warehouse in real time.
Dealer Management
Territory mapping, real-time inventory visibility, order placement, lead routing by zip code, co-op fund tracking with claim submission, and a marketing asset library. Everything a dealer network needs to sell and support, without calling the home office.
Fleet Visibility
Every installed machine tracked from the day it ships. Serial numbers, full configuration details, operating hours, service history, warranty status, and upcoming maintenance milestones. The customer sees their fleet. TVD sees the entire installed base.
Ready to Build Something Like This?
TVD turned a manual quoting process into an instant configuration tool, a filing cabinet of service records into a real-time equipment portal, and a dealer network running on phone calls into a self-service platform. If your business runs on complex products that are still sold and serviced through spreadsheets and email, we should talk.
Meet your Point Person
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30-Minute Consultation
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