Packaging Manufacturer and Distributor
Global Supply Chain. Multilingual Operations. Connected Systems.
Transformed vendor communication, production tracking, and sample fulfillment for a global packaging manufacturer. Vendor response time from 72 hours to 8. Sample turnaround from weeks to days. Production visibility from spreadsheets to real-time.
hrs
Vendor Response
Down from 72 hours
days
Sample Turnaround
Down from 2-3 weeks
%
OEE Score
Up from 62%
hrs/wk
Data Entry Eliminated
%
Order Accuracy
Up from 91%
%
Translation Error Reduction
AI-Accelerated Development
The Challenge
Three Disconnected Systems. One Breaking Point.
The client managed vendor relationships across 23 manufacturing partners in China through email, WeChat, and spreadsheets. Every purchase order, sample request, and quality issue lived in someone’s inbox. When that person was out sick or left the company, the entire communication history went with them. Translation errors on spec sheets led to production runs of the wrong Pantone color match, the wrong neck finish, the wrong PCR content percentage.
Production scheduling lived in Excel. Machine run times, cycle times, and downtime were logged by hand at the end of each shift. By the time management saw the numbers, the problems were three days old. OEE calculations were done monthly by one person who understood the spreadsheet. Nobody else could replicate it.
Sample fulfillment was the worst. A customer requests a 4oz Boston Round in HDPE with 50% PCR, 2-color silk screen, and a 24/410 disc-top cap. The sales team emails procurement. Procurement emails the warehouse. The warehouse ships when they get around to it. No tracking. No confirmation. The customer follows up a week later asking where their samples are. Nobody knows.
The cost was not just inefficiency. It was lost deals, production errors, and a growing reputation for being slow to respond in an industry where lead times are everything.
Bilingual Vendor Communication Portal
A single platform that replaced email, WeChat, and spreadsheets for all vendor communication across 23 manufacturing partners. Every message automatically translated between English and Chinese using an 847-term custom industry glossary. Communication threads tied to specific purchase orders and SKUs so nothing gets lost.
Production Tracking and Machine Monitoring
Real-time visibility into 6 production lines through IoT sensor integration. Machine status, cycle times, downtime categorization, and OEE calculation updated live. Production scheduling with drag-and-drop interface and constraint-based optimization. Shift reports auto-generated. Alerts triggered when machines run outside normal parameters.
Sample Management and CRM Integration
End-to-end sample fulfillment from request to delivery. Connected the vendor portal to HubSpot CRM and the public website. 3PL warehouse integration for inventory. FedEx API for shipping labels and tracking. Automated confirmation emails. Reduced turnaround from 2-3 weeks to 2-3 days. Sales team sees every sample, every PO, every communication in one place.
Capabilities
What we Delivered
Vendor Onboarding
Automated invite, verification, and tier assignment workflow for new manufacturing partners. Document collection, NDA signing, capability assessment, and communication channel setup in a single flow.
Translation Engine
Real-time English to Chinese translation on every message with an 847-term custom glossary for packaging industry terminology. Neck finishes, resin types, decoration methods, and regulatory terms all translate accurately.
Production Dashboard
Real-time machine status across 6 production lines. Run time, cycle time, uptime, downtime categorized by 22 reason codes. OEE calculated automatically. Historical trends daily, weekly, monthly.
Sample Fulfillment
Request intake from website, sales team, or direct. Inventory tracking with reservation system. FedEx rate shopping, label generation, and tracking. Automated shipping confirmation emails with tracking numbers.
CRM Integration
Bidirectional HubSpot sync. Customer records linked to sample history, purchase orders, and vendor communication. Automated follow-up sequences triggered by sample delivery confirmation.
Executive Reporting
Automated weekly and monthly reports. Vendor performance scorecards. Production efficiency trends. Sample turnaround metrics. Export to Excel and PDF for board presentations.
Ready to Build Something Like This?
Every business has disconnected systems, manual processes, and data trapped in spreadsheets. We connect them. Book a 30-minute call and walk us through your workflow. We will tell you exactly what we can automate, integrate, and improve.
Meet your Point Person
Learn about the 4-person team (2 devs, QA Lead, PM) that will work exclusively on your product.
SEE OUR PROCESS
Walk through our sprint structure, weekly demos, and how we deliver working features every month.
30-Minute Consultation
A focused conversation about your development challenges and how we can solve them together.
No Obligation
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